Find clear answers about Cosfaire products, sizing, included pieces, international shipping and returns. Check the individual product page and your checkout for item-specific details.
What does Cosfaire sell?
Cosfaire is an online shop for cosplay costumes, girls' princess and Lolita-style dresses, kids' dress-up outfits, Gothic and Medieval costumes, and selected everyday clothing. Sizes and included pieces vary by item.
How do I choose the right costume size?
Use the size options and any size chart on the individual product page. A label such as S, XL or 120 is not a universal US, UK or EU size. Some charts describe recommended wearer height or age rather than garment measurements. If a measurement is missing, contact Cosfaire before ordering.
What is included with my costume or dress?
Check the product description and the exact option you select. A dress, a full costume set and an accessory-only option can have different contents. Wigs, shoes and props shown in photos are not automatically included. Ask Cosfaire about anything that is not listed.
How long do dispatch and delivery take?
Unless a product listing states otherwise, orders dispatch within 96 hours. Confirm dispatch timing for presale options before ordering. Standard delivery is estimated at 15 days after dispatch. Dispatch time is separate from delivery time. Express and expedited delivery are not available; allow time for both stages before an event.
How much does standard shipping cost?
Standard shipping costs US$19.99 for orders below US$79 and is free for orders of US$79 or more. The available shipping service and final charge for your delivery address are shown at checkout.
Does Cosfaire offer international shipping?
Cosfaire offers worldwide standard shipping. Enter your delivery address at checkout to check availability and the final charge. For a delivery question about the United States, the United Kingdom or a European destination, contact Cosfaire before placing your order.
Can I return an item?
Request an eligible return within 30 days of delivery. Items must be unworn and unwashed, in their original packaging, with original tags attached. The buyer pays return shipping except for defective or incorrect items. Contact Cosfaire for return instructions before sending an item back. Refunds are processed within 5 business days of receiving the return.
Can I cancel or change my order?
Contact Cosfaire as soon as possible. If an order has not entered processing or shipped, the team will do its best to accommodate the request. Orders that have been processed or shipped can no longer be cancelled; eligible items may be returned after delivery under the published return policy.
How should I care for my costume?
Follow the care label and any instructions supplied with the specific item. Fabric, trims and accessories vary, so one washing method is not suitable for every costume. If instructions are missing, ask Cosfaire before washing or using heat.
How can I ask a question before ordering?
Use the Cosfaire contact page. Include the product link and the size or style you are considering. For an existing order, include your order number. The team can help clarify listed sizes, package contents, delivery and return instructions.
See the size guide, shipping and returns details, or contact Cosfaire.
Updated by the Cosfaire team: .